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RingCentral and Mitel deepen partnership, facilitating the path from on-premise to cloud-based unified communications

Mitel has a new UCaaS partner, RingCentral. This contemporary collaboration will mean 35 million current customers in Mitel’s base will be encouraged to use RingCentral’s Message Video Phone (MVP) platform. Mitel’s new CEO, Tarun Loomba is excited at the prospect of partnering with RingCentral and bringing a market leading UCaaS solution.

“The unique depth of this partnership furthers our strategy of delivering world-class communications to our customers and providing them a clear and flexible path for the future.” he says.

In addition, RingCentral also acquired Mitel’s Cloud Link technology, for $650m. This will allow migration from on-premises PBX to the cloud. Meanwhile Mitel’s private equity backers have also invested $200m in RingCentral. The main plus will be for Mitel’s customers who can use RingCentral’s more contemporary cloud-based video and team messaging. Meanwhile Mitel’s on-premises technology will be linked to RingCentral offering further user benefit.

The main aim, according to RingCentral’s CEO, Vlad Shmunis, is to combine the most efficacious company characteristics to offer the exact communications and collaboration solutions to fit increasing customer requirements.

“Given our maniacal customer-centric focus, we’re now delighted to offer customers a flexible and differentiated digital transformation path.” Shmunis says.

This partnership means the RingCentral MVP platform will be marketed under its own name. This is a departure from their other collaborations with Avaya, Atos, Vodafone, and Alcatel-Lucent Enterprise. In addition, the two companies have an ambition to move on and develop their technology integration during 2022. This will kick off with Mitel phone and device support for RingCentral MVP.

The support will come from RingCentral’s unified MVP app and their administrative portal. Mitel’s on-premises PBX users can migrate to RingCentral’s full cloud PBX when they are ready. This is something that has never been attempted before in the industry and comes on the back of an impressive Q3 performance that saw a 37% rise year on year to $415m with a $385m subscription revenue.

“The merger of Virgin Media and O2 is seismic for the UK telecoms market and will lead to some really interesting developments over the coming years. There is significant scope for M&A as the combined business divests non-core units and acquires to build on its already considerable strengths… watch this space!” says Marcus Allchurch, Partner at Acuity Advisors.”

Acuity Advisors

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